Accessibility Standards for Customer Service

Providing Goods and Services to People With Disabilities

Brian Cullen Motors Ltd. is committed to excellence in serving all customers including people with disabilities.

Assistive Devices

We will ensure that our staff are trained and familiar with various assistive devices that may be used by customers with disabilities while accessing our goods or services

Communication

We will communicate with people with disabilities in ways that take into account their disability

Service Animals

We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public

Support Persons

A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises

Notice of Temporary Disruption

In the event of a planned or unexpected disruption to services or facilities for customers with disabilities, Brian Cullen Motors Ltd. will notify customers promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available.

The notice will be placed on all entrance doors.

Training for Staff

Brian Cullen Motors Ltd. will provide training to employees, volunteers and others who deal with the public or other third parties on their behalf.
All staff of Brian Cullen Motors Ltd. will be trained.

This online training will be provided to staff within two weeks of employment.

Training will include:

• An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard
• Brian Cullen Motors' plan related to the customer service standard
• How to interact and communicate with people with various types of disabilities
• How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person
• What to do if a person with a disability is having difficulty in accessing Brian Cullen Motors’ goods and services

Staff will also be trained when changes are made to your plan.

Feedback Process

Customers who wish to provide feedback on the way Brian Cullen Motors Ltd. provides goods and services to people with disabilities can contact us at www.briancullen.com or fax 905-684-4476

All feedback will be directed to Bob Cullen, General Manager.

Complaints will be addressed according to our organization’s regular complaint management procedures.

Bob Cullen, General Manager